Refund Policy

Last Updated 25/03/2016.

This refund policy outlines exactly how we made refunds when client need his/her money back. GraciousTech is committed to do a genuine and legal  online business with 100% client satisfaction.

Digital Marketing | Search Engine Optimization (SEO)

“Initial period” which is of 7 month from the time a website designed/optimized by Gracioustech is made live on internet or it can be period when client web designer completes everything and put site on live and  for further work the responsibility is handed over to Gracioustech.

  • If in the initial period, the result guaranteed is not been achieved then client can ask for refund of fee except setup fees. But all this applies only after completion of initial period.
  • In case when the guaranteed results are not obtained in initial period and still client want to work with Gracioustech without asking for refund. Then there would be no further billing and instead free service of 3 months will be provided after the guaranteed results are obtained.
  • Part of fee which is non-refundable is charged for setup. It is the fee which is incurred in analysis of website, making all the SEO strategies, giving expert advice, optimization both offsite and onsite and also article writing. Client should trust us that we will do our best to make their business grow.
  • Client has liability to cancel the contract at any point of time, but if they do so in the initial period then no refunds will be given. Only further billings will be discontinued in this case without prorated refunds.
Money Back Refund
  • If the client or its agent other than Gracioustech wants to do any changes in website; they have to do it only with the permission from Gracioustech. If they do any of the changes like in content, images, keywords, copy, alt tags, design layout, Meta tags or any of the structural change no refund will be given. This is done so as to ensure that proper SEO techniques are followed.
  • No refund will be provided if the client disagree to the suggestion by Gracioustech regarding changes in web content, codes, keyword density, and structure and website navigation.
  • If the client contacts any other SEO company in initial period and do changes according to them, no refund will be provided by Gracioustech.
  • No refund will be provided if the website domain is blacklisted or due to client’s fault it has become blacklisted.
  • If client does not allow Gracioustech to do changes in website to make it SEO friendly then no refund will be given. Also in case if the client website is offline or unavailable on public internet no refund will be given.
  • There is no refund for the client who goes out of business or has change its approved website URL or has change the initial list of keywords.

Web Design | Graphic Design

  • Before starting web design work with us, we have our complete web design portfolio for your viewing so that you can trust our quality and can also comfortably work with us.
  • You can clarify all your doubts regarding whole designing process, you can clarify by contacting us before doing payment of web design
  •  Payments-
    • For projects related to custom designs, the payment is made to us directly in increments.
    • Payment once made is non-refundable.
    • In case of postponed or cancelled project, the payment is retained by Gracioustech. In case the work is complete more than what was paid, extra payment have to be done by client.

Web Development | Software | Web Solutions

  • The client is responsible for supplying all the new content that is be added to a page like all text(in digital format) and photos.
  • There is no transferring of unused hours to next month.
  • Payment is not reversed for unused hours.
  • No refunds will be provided for work related to website maintenance service.
  • In case of late or decline credit cards, administrative fee will be charged from client i.e. $25.
  • With your account on our site, you can renew or cancel us at any time.
  • Refund can be granted within 15 days from the date of payment done.
  • If Gracioustech wants to terminate the work at any point of time, they can do it by giving an e-mail to client.

Contacting us about Refund Policy

If you have any questions regarding this refund policy , practices of our software or Web Sites, or any complain regarding our handling, you may contact us using the information below:

Sales  Officer
Company Name : Gracioustech Software Solutions
Address : Mahanadi Vihar, Cuttack PIN: 753004
E-Mail ID : sales [at] gracioustech.com

We will look into any complaints received in writing and do our best to resolve them with you as quickly as possible.

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